Returns & Refunds Policy

Returns & Refunds

We want you and your cat to love your CATFIT harness. Here's how returns and refunds work.

Faulty or damaged items

If your harness arrives faulty, damaged, or doesn't match what was described, you're entitled to a free repair, replacement, or refund under the Australian Consumer Law. For major faults, you choose which remedy you'd prefer. Contact us at hello@catfitharness.com with your order number and a photo of the issue, and we'll sort out a return shipping label so you're not out of pocket.

Wrong size or change of mind

If the size isn't right or you've simply changed your mind, we're happy to offer an exchange or store credit within 14 days of delivery. To be eligible, the harness needs to be unworn (aside from a quick fitting) and in its original condition, and packaging intact. Return shipping costs for change of mind or sizing exchanges are the customer's responsibility.

This is separate from, and in addition to, your rights under the Australian Consumer Law, which always apply regardless of this policy.

How to start a return or exchange

Email us at hello@catfitharness.com with your order number and we'll talk you through the next steps.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.